Aug 07 2008
How the Airline Passenger Experience Changed in the Last 20 Years
Looking at a range of trends, it’s amazing to see how much business travel has changed since 1990.
Back then, using a laptop in-flight was such a rare novelty that it involved fending off questions and comments from flight attendants and passengers.
There were no automated check-in kiosks, or even electronic tickets. Every passenger got a complimentary meal.
